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Car and Truck Hire Sydney Domestic Airport
Sydney Domestic Airport (SYD)
Address
Terminal Building, Sydney Airport, Mascot, NS, 2020, AU
Phone
CALL: (61) 2 9353 9000
Hours of operation
Mon-Sun
05:00 - 23:00
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Important Communication – Sydney Domestic Airport
Effective Thursday 1st December 2022, due to remedial works at Sydney Airport (Domestic T2 and T3) all domestic car rental pick-ups and drop-offs, including Avis, will take place at facilities on the corner of Ross Smith Avenue and Butler Road, Mascot in the South-East Sector.
Important: Sydney International Airport is not affected by the above changes. Pick up and drop off location remains as:
International Terminal Building
Mascot, NSW, 2020, Australia
Vehicle Return (Operating Hours: 5am – 11pm Daily) (Domestic Only)
- All vehicle returns will take place at the Avis facility on the corner of Ross Smith Avenue and Butler Road and not at the P1 carpark (see map above)
- If you’re returning a vehicle from south Sydney or via the M5 motorway, please turn left into Butler Road from General Holmes Drive (at the BP Service Station) and then turn left into the Avis location.
- If you’re returning from Sydney CBD, the northern or eastern suburbs, please turn right into General Holmes Drive from Southern Cross Drive. Turn left into Ross Smith Avenue and follow Ross Smith Avenue past the Blu Emu parking facility. Turn left at the roundabout into Butler Avenue and right into the Avis location.
Vehicle Pick Up (Operating Hours: 6am – 11pm Daily) (Domestic Only)
- The Avis car rental counters are located in the T2 and T3 arrivals area, opposite the baggage carousels.
- All non-Avis Preferred and non-Presidents Club customers are required to proceed to the in-terminal Avis counters, to complete their rental agreement, prior to being transported to the location on a free shuttle bus.
- Staff will direct customers to the shuttle bus located at two kerbside pickup areas at T2 and T3 terminals.
- Please have your rental documents readily available when arriving at the shuttle pick-up point as well as the Avis location, as this will expedite your vehicle collection.
Free Shuttle Bus Transfers
- Returning your car - A free shuttle bus will be provided to transport customers between the new Avis location and T2 and T3 Domestic Terminals by Sydney Airport.
- Collecting your car - Please complete your rental agreement at the in-terminal Avis counters, before proceeding to the dedicated kerbside shuttle pickup points.
Key Points
- A free car rental shuttle service will be provided by Sydney Airport to transfer Avis customers from dedicated kerbside stops outside the T2 and T3 Terminals
- Before boarding the free shuttle: all non-Avis Preferred and non-Presidents Club customers are required to check-in at the Avis counter inside the terminal.
- Only customers with an existing car rental booking, will be able to access the shuttle bus service to the Avis location
- Customers without a booking must arrange a car rental at the Avis counter inside the terminals, prior to accessing the shuttle bus service to the location
- Please allow additional time when picking up and returning of your vehicle to make your flight.
- To allow enough time to shuttle to or from the Avis car rental pick up point and the domestic terminals, Sydney Airport is advising all customers to allow for an additional 30 minutes or more transit time.
For Avis Preferred and Presidents Club Customers
- All Avis Preferred and Presidents Club customers who booked via their profile or app can bypass the counter and head straight to the free shuttle bus to be taken to their vehicle.
- All other customers are required to proceed to the in-terminal Avis counters to complete their rental agreement prior to being transported to the location on a free shuttle bus.
These remedial works are affecting all car rental companies with operations in the P1 carpark at Sydney Domestic Airport.
At Avis Budget Group, we’re endeavouring to make your journey as seamless as possible and apologise for any inconvenience this disruption may cause.
We’re committed to continuing to provide you with excellent customer service and will keep you abreast of any further changes from Sydney Airport.
FAQs
Please proceed directly to the Avis counters inside the Terminal after disembarking your flight.
Your vehicle rental must be processed at the Avis counters before transportation by shuttle bus from the dedicated kerbside stops outside the T2 and T3 Terminals.
Please allow approximately 30 minutes for the expected travel time for a one-way shuttle trip from T2 and T3 to the Avis vehicle collection point.
Once you have arrived at the Avis collection point, please proceed directly to the Bay numbered on your paperwork to collect your vehicle. The keys will already be in the vehicle so all you need to do is drive out of the carpark.
Firstly, please complete your booking at the Avis rental counters in the terminals before proceeding to the dedicated kerbside pickup in T2 and T3 for the Free Shuttle Bus service. Staff will be available to direct you to the dedicated pick up areas.
Yes, there are dedicated Avis counters at both the T2 and T3 terminals near the baggage carousels. Please ensure you complete your booking at the counters before catching the Free Shuttle Bus to the location.
The free shuttle bus will be operating daily from 5am to 11.00pm.
All vehicle returns will take place in the South-East Sector on the corner of Ross Smith Avenue and Butler Road (see map) and not at the P1 carpark
If you are returning a vehicle from Sydney south or via the M5 motorway, please turn left into Butler Road from General Holmes Drive (BP Service Station) and then turn left into the Avis location.
If you are returning from Sydney CBD, North or Eastern suburbs please turn right into General Holmes Drive from Southern Cross Drive. Turn left into Ross Smith Avenue and follow Ross Smith Avenue. Turn left at the roundabout and right into the Avis location.
Yes, you will be collected from the Avis location in a designated pick up area to be returned to Sydney Domestic Airport terminals.
Updated: 17 January 2024
Rent a car from Sydney Airport
Are you due to land at Sydney Airport sometime soon? Now's the time to start exploring your car hire options. At Avis, we offer car hire to suit travellers of all kinds. Whether you're heading to Sydney for a brief business trip or spending a few weeks exploring the local area, our car hire service can help you get from A to B in comfort and style.
Finding our car hire desks at Sydney Airport couldn't be easier.
- If you're landing at International Terminal 1, head to the Avis booth in the arrivals hall.
- For Qantas's Domestic Terminal 3, you'll find us next to the baggage claim counter and at the car park office.
- If you're landing at Terminal 2, make your way to the baggage reclaim area.
For an easier Sydney car rental experience, download the Avis App and become an Avis Preferred Member. Avis Preferred members enjoy expedited checkout and other benefits such as a free Additional Driver.
Our Car Hire Fleet
Cars
Our car hire at Sydney Airport prioritises your safety and comfort. Our vehicles benefit from consistent maintenance, and we ensure they're clean before they reach the next customer.
Whether you're travelling in a large group or flying solo, we have a car rental to suit you. Our sturdy 4X4s are ideal for when you're venturing beyond the Sydney area. Alongside our roomy SUVs, they're suitable for accommodating several passengers and their luggage without compromising on comfort.
If you're looking for something more compact, try one of our city cars. These are easy to handle, making them ideal for urban driving and reaching your destination quickly.
No matter what you choose from our car fleet, we can provide those little extras that should make your journey seamless. Whether that means GPS to ensure you don't get lost or the option to extend your rental, we're happy to work with you.
Luxury & Prestige Car Hire
Seize the opportunity to travel in style by choosing our luxury & prestige car hire at Sydney Airport. With makes such as BMW and Mercedes available for hire, you can traverse the areas around Sydney and beyond in a prestigious vehicle.
Our distinguished range of European vehicles can help you achieve a variety of luxury car hire experiences. If you're looking to give your city drive a sophisticated edge, choose one of our enticing sports cars. They're perfect for those business meetings where you need to make an excellent first impression or for romantic getaways where you want to splurge.
If you're feeling adventurous and want to explore Australia that rests beyond Sydney, try one of our larger luxury vehicles. Each one allows you to continue your business class journey, even after your feet hit the ground. They're perfect for travelling long distances, and you can arrange for yours to be returned to an Avis car hire centre
Commercial Vehicle Hire - Van - Trucks - Bus
Van, truck and bus hire at Sydney Airport is easy when you choose Avis. Whether you need a moving van or a refrigerated truck, we have them both and everything in between. Our extensive range of buses is perfect for moving large groups of people. We even offer tautliners and mine specs for those with more specialist requirements.
Our delivery and moving vans come in a range of sizes to suit your needs. With many featuring automatic gears and hydraulic lifts, they have everything you require for a seamless removals experience. For example, when you hire a self-drive removals van at Sydney Airport, your house moving journey can be executed according to your terms. Our removals vans are also ideal for when you need to deliver packages.
Travelling in a group becomes much more manageable when you hire one of our buses. With 12 and 22-25 seat options, they're perfect for large groups, school trips, and corporate adventures.
If you need any assistance with our commercial vehicle hire service, our expert team can talk you through everything from finding the right fit to identifying whether you have the proper license.
Our Car Renting Deals & Offers
At Avis, we want to ensure our Sydney car rental services are available to everyone.
If you simply need to get from the airport to the city centre, one-way car hire is perfect. However, when you plan to spend a lot of time exploring Sydney, try one of our long-term car rentals. And to make sure you save money while hiring a car from us, try searching through car hire deals.
FAQS
Booking
As one of the busiest airports in the world, car hire costs at Sydney Airport vary from day to day. To provide you with an estimate, we need to know more about your hire period, the car you want, and how long you need it for. When you choose one of the rentals at Avis.com.au, you’ll save money no matter which option you choose.
The minimum age to drive a vehicle with Avis is 21 years of age. All drivers must hold a current, full and valid driver's licence, that has been valid for a minimum of 12 consecutive months. A young driver surcharge may apply.
The Driver must (i) hold a full, current and valid driving licence (not being a learners licence or provisional licence), (ii) have an International Driving Permit (IDP) or official translation (if a licence is not in Roman alphabet), (iii) have held their licence for minimum 12 consecutive months immediately prior to signing the Rental Agreement.
An International Driving Permit is not a stand-alone document and this must be carried with your valid domestic driving licence for it to be valid.
Digital drivers licences are only accepted in the issuing state. If you're travelling interstate you must present a physical (plastic) drivers licence.
Avis generally accepted credit and debit cards include; Visa, MasterCard, American Express and an Avis Charge Card. However, some locations may not accept all card types.
At the commencement of rental, Avis does not accept a prepaid or reloadable stored value card, a travel money card or an EFTPOS card. Avis also does not accept cards presented on phones/watches and doesn't allow contactless payment methods such as pay-wave. A physical credit or debit card must be presented at the start of rental. At the end of the rental, some Avis locations will accept a prepaid or reloadable stored value card as a final form of payment.
Please Note: Rentals paid for by a valid credit/debit card will be subject to a card transaction fee of 1.29% (including GST) at time of pick-up.
Pay Now: If the names on the credit card do not match the credit card used at Reservation, it may be deemed as a non-permissible change to your Pay Now reservation. You may be required to cancel and re-book at the current rates (including any reasonable and applicable cancellation fees).
Avis Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law. Please see Rental Qualification Policy.
You may cancel your booking at any time by calling reservations or managing your booking online.
For Pay Now reservations, depending on when you cancel, you may be charged a cancellation or no-show fee.
- If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.
- If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.
- If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
- If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
- Amounts indicated above are inclusive of GST.
Driving
Avis has partnered with Linkt to ensure toll payments are simple. You will be sent the information to access a Linkt Rental Account when you travel on a toll road. This account is automatically set up using your booking information, and will let you view your trips, payment details and statements.
All payments for tolls will be automatically made with the credit or debit card that you provided for your rental vehicle.
For more information about how toll payments are managed, visit our Toll Payments page.
Returning
When you return your rental car to Avis, you must do so with a full tank of fuel. We also ask that you remove all your personal belongings from the vehicle. Finally, please return the car to us in a clean state, ready for the next customer to drive.
There are select Avis locations that allow returns outside of business hours. Please contact the return location directly or contact the Avis Reservations team to check if this is possible on 136 333.
If you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.
You can amend your booking online by clicking on this link and following the prompts or on our mobile app. If you have trouble amending your booking online please contact the location you collected the vehicle from to make amendments.
How to reach the Avis Car Hire desk from Sydney Airport
If you’re landing into Terminal 2, which is Sydney Airport’s domestic terminal, you will find the Avis desk in the baggage reclaim area. Alternatively, if you’re an Avis Preferred member feel free to head straight to the carpark. Find your name and parking bay on the Preferred board.
Customers arriving at Qantas Domestic Terminal 3 can also find a counter near baggage claim or proceed to the car park office. Follow the signs for car rental.
Customers collecting from Sydney domestic terminals can make use of our self-service app. Preferred customers can bypass the counter completely! Use the app to find your car with keys ready to go, upgrade your vehicle, add optional equipment and more!
International flights to Sydney Airport arrive at terminal 1. The Avis booth can be found in the arrivals hall after clearing immigration and collecting luggage.
Other locations in Sydney for Car Hire
If you want to hire a car in Sydney, we have plenty of other locations to choose from. Our Sydney car rental facilities are available throughout the city.
Nearby Facilities
When you rent an Avis car at Sydney Airport, you need to return it with a full tank of fuel. You can try the following refuelling locations:
- Budget Petrol on the M5
- Speedway on Princes Highway
- Caltex Tempe on Princes Highway
- BP on Butler Road and General Holmes Drive
- Budget Petrol on Botany Road
If you need to reach Sydney Airport by public transport, try the Airport Train Link or Bus Terminal.
Rent a car and explore Sydney
Renting a car in Sydney gives you many opportunities to explore the surrounding area. As one of the top cities to see amongst travellers worldwide, Sydney offers a dazzling nightlife, seemingly endless beaches, and unique attractions.
If you're looking for go-to attractions in the Sydney area, try the Harbour Bridge, the Opera House, or Chinatown. When you fancy catching some rays, you can head to Bronte or Bondi Beach. With Darlinghurst and Paddington offering a large selection of edgy restaurants, you're never too far away from an exciting culinary experience.
Renter Requirements
- Prepay Terms
- Optional Coverages
- Credit Card Policies
- Debit Card Policies
- Drivers License
- Public Liability and Property Damage
- Additional Driver Policy
- Age Requirements
- Cancellations
- Fuel Policy
- Local Hirer Policy
- Modifying Your Booking
- Pre-Authorisations
- Privacy
- Rates and Inclusions
- Signature Series
- Travel Restrictions
Pay Now Terms & Conditions
Booking Conditions
- At time of pick-up, location specific rental qualification rules apply to your rental. You must also agree to the rental terms and conditions (Rental Agreement) unless you are an Avis Preferred member and have opted into the master rental agreement. You must comply with our Rental Requirements. The full name on the reservation must match the name of the person collecting the vehicle as validated on their drivers license and credit/debit card. If the names do not match, it may be deemed by Avis as a non-permissible change to your Pay Now reservation and Avis may be required to cancel and re-book at the current rates (including any reasonable and applicable cancellation fees).
Pay now and Pay at Location
- With Pay Now bookings, you pay for the rental period and optional extras when you book. Not all optional extras are capable of being pre-paid. Any optional extras that have been pre-booked but that cannot be pre-paid will be designated as Pay at Location and the conditions regarding Pay at Location may apply.
- Additional charges may apply at the end of the rental period and must be paid at the relevant location (e.g. fuel charges and extending your rental period, however, we cannot guarantee that your pre-paid daily car rate will apply).
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At the start of your rental, a hold will be placed on your credit/debit card for the total estimated rental charges plus an additional pre-authorization of up to $200 for all passenger and Signature Series vehicles and $400 for all commercial vehicles. You must use an approved payment card that is in your name and has enough funds available.
A pre-authorization holds an amount of money in your account.
- Once a pre-authorization has been held, you will not be able to use that money.
- At the end of your rental, the final payment amount will be processed and if applicable, the unused portion will be released. Depending on your bank, the money is usually released within 7-10 working days. Avis will not be held responsible for any overdraft.
Changing your booking - all booking types
- You may change your booking (whether a Pay Now or Pay at Location booking) any time before the day you are due to pick-up the vehicle by calling reservations or managing your booking online (if available). We will send you a revised booking confirmation email confirming your new booking details and new amount to be paid to your email address provided.
- If you return the vehicle before the original return date (early return), you will not be refunded any portion of your payment. This does not detract from your rights as a consumer under applicable consumer protection legislation, including the Australian Consumer Law.
Cancellations - all booking types
- You may cancel your booking at any time before the day you are due to collect your vehicle by calling reservations or managing your booking online (if available).
- Depending on when you cancel, you will be charged a cancellation fee or no-show fee.
- You should retain your reservation confirmation number, as it is necessary for any modifications and cancellations. Modifications or Cancellations to your prepay reservation must be made on Avis.com.au or by calling reservations.
- If you need to cancel at least 24 hours prior to your scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $82.50 AUD.
- If you need to cancel within 24 hours prior to the scheduled pick-up time, you will be refunded the pre-paid amount less a cancellation fee of up to $165.00 AUD.
- If the value of the reservation is less than the cancellation fee, you will not be charged any further amount and will not be entitled to any refund.
- If you fail to cancel your reservation prior to the pick-up time and do not collect the vehicle on the pick-up date, a no show fee of the entire prepaid amount will be forfeited.
- Amounts indicated above are inclusive of GST fees. Additional card fees may apply.
Payment Methods
- Avis generally accepted credit cards include Visa, MasterCard and American Express. However, some locations may not accept all card types. Card transaction fees may apply please refer to the card transaction fee terms and conditions for more information.
- Debit cards are not accepted at some Avis locations and are not a recommended form of prepayment.
- Debit cards or cash may be used at the end of the rental period for payment of additional charges.
- Coupons may be applied to Pay Now rentals. Vouchers or Avis rental certificates cannot be used in conjunction with a Pay Now reservation.
- Gift Cards (Avis or any other) are not allowed on Pay Now reservations.
Rates
- Your quoted rental rate is based on the exact parameters (locations, dates, etc.) of your particular rental. Any change to your confirmed reservation may result in a different rate being charged.
- Your total rental rate is calculated based on the information provided at time of reservation.
- Extensions or late returns may result in additional charges. These additional charges are set out in the standard terms and conditions of rental, which can be downloaded via the Avis website.
Rental Requirements
- You must bring your reservation number or booking confirmation email with you. This will help the location find your details so you can get on your way as quickly as possible. Your total rental rate is calculated based on the information provided at time of reservation.
- We may refuse to allow any driver to drive the vehicle who: (i) does not hold a valid and current driving licence in the country of rental for the entire rental period, (ii) has not brought an international driving licence or official translation (if applicable), (iii) has not held their licence for the minimum period required by the rental location, (iv) has driving related convictions, or (v) who does not meet our identity, security, driving licence or credit checks.
- The rental location may refuse to rent the vehicle if you or the person making payment fails any of the checks and this leads us to believe that you, the person making any payment for the vehicle, the driver or any additional driver results in the rental being deemed high risk.
Privacy
The collection, use, disclosure and retention of your information, including your personal information, provided to us in connection with payment for our services and products, or participation in our programs, whether directly by you or on your behalf through a payment service, is subject our Privacy Notice located on our website or in the terms and conditions of the Rental Agreement and the Privacy Act 1988.
